Convenience at the Forefront of our Trade

OUR SERVICES

As customers change their habits and opt for ‘small and often’ shops, convenience stores are becoming an increasingly important part of daily life. Convenience is about speed, about being in the right place at the right time and delivering everything that a customer needs there and then. Customers will be shopping for tonight, or maybe tomorrow, and they want this process to be as quick and simple as possible to allow for minimal disruption in their busy lives.

Our key success factors to ensuring excellence in convenience retail:

• THE PERSONAL TOUCH - Being a local convenience store provides a huge opportunity to tailor a store to its community and customer needs in order to provide a personalised experience. Offering the right products, at relevant times with exceptional customer service is vital to ensuring this.

• MEMORABLE EXPERIENCES – Providing customers with traditional shopping experiences such as quality fresh produce, the smell of the bakery and a warm welcome from the staff on arrival and departure ensures their experience of shopping with us is memorable for the right reasons.

• SUPPORTING THE COMMUNITY - Community spirit is stronger than ever, and it is important to us as a family business to provide our support to local good causes. We are very proud to support several local clubs and charities across our retail estate. By engaging with communities and causes that matter to local people, we create a compelling reason for local people to shop in our stores whilst truly making a difference to those that need it the most.

• MORE THAN JUST A STORE -  We thrive on ensuring we offer a wide range of services that further increase our ability to be truly convenient to our customers. Offering Amazon lockers, post office/parcel services and coffee facilities provide our customers with another reason to visit our stores and combine their shop with other daily essential requirements.

• EMBRACE TECHNOLOGY - Technology is advancing quickly and in order to offer our customers the best experience possible we strive to provide the best in practice technological systems to enhance their convenience experience.